As I had previously mentioned, I was attempting to switch providers. I somehow knew it would be a lot of pain and my suspicions were sadly correct. It turns out that AT&T cannot do any better than my existing provider. The original sales person lied about my ability to order their 'elite' dsl service. A technician was sent to my house yesterday on the install date and nobody informed me that was going to happen and that I needed to be around or even had happened. Because of that, I was told I would have to wait until Friday with an 8 hour window that I would have had to be home for. My order was also changed to the slower rate (the same as what I currently have with another provider) and I wasn't informed until I had already talked to 3 separate people. Calling them up I was either hung up on, put on hold forever or got busy signals and had to start over again. It was seriously the most frustrating unproductive experience ever. I wasted over 4 hours of my time on this. What was I thinking? People wonder where I got the title for my blog. This is it. This is how I feel when I deal with these absurdly inefficient companies.
So, if you work for AT&T, do me a favor, just try to improve something in your department. Something that will make your customers have a better experience. Maybe, just maybe, someone like me will get the chance to appreciate you for it.