Tuesday, January 27, 2009

AT&T Sucks Balls

As I had previously mentioned, I was attempting to switch providers. I somehow knew it would be a lot of pain and my suspicions were sadly correct. It turns out that AT&T cannot do any better than my existing provider. The original sales person lied about my ability to order their 'elite' dsl service. A technician was sent to my house yesterday on the install date and nobody informed me that was going to happen and that I needed to be around or even had happened. Because of that, I was told I would have to wait until Friday with an 8 hour window that I would have had to be home for. My order was also changed to the slower rate (the same as what I currently have with another provider) and I wasn't informed until I had already talked to 3 separate people. Calling them up I was either hung up on, put on hold forever or got busy signals and had to start over again. It was seriously the most frustrating unproductive experience ever. I wasted over 4 hours of my time on this. What was I thinking? People wonder where I got the title for my blog. This is it. This is how I feel when I deal with these absurdly inefficient companies.

So, if you work for AT&T, do me a favor, just try to improve something in your department. Something that will make your customers have a better experience. Maybe, just maybe, someone like me will get the chance to appreciate you for it.

11 comments:

thebaablogger said...

just proving that i read this!

braino said...

I already knew why you called your blog "kick me in the nuts". Don't try and change your reason mid-stream ;^)

Why is customer service so universally bad in this country? It just goes to show you how little respect we all have for each other (hey - I don't respect anyone either, don't worry).

This needs FIXING.

zoradrac said...

Agree! AT&T totally sucks. I hope people wait for other carriers of iphones before signing up. I wish we could expose them ---

Rick Sterling said...

I am shocked and amazed this company hasn't gone away! They have been a thorn in my ass since I moved to the God foresaken "kuntry" of Georgia. So much for 'competition'....their competition is equally inept...try and pay your bill online, outages on an almost hourly basis, bills that have NEVER BEEN RIGHT, hours pissed away with "customer no service".......got a few more pages????? JUST GO AWAY ATT AND LEAVE THE INTERNET, CELL SERVICE TO PEOPLE WHO KNOW WHAT THEY ARE DOING!!

Frank The Bear said...

I got my first AT&T phone the other day and boy does it suck. It's not an iphone. I didn't want a 2 year plan so I just went with a prepaid phone - a simple Nokia Flip Phone that I ordered online. I could not get the SIM card in. I suspect they sent me the wrong SIM card. I called Customer Service and they told me to go to the nearest AT&T store. When I got to the store, the guy at the store told me to call AT&T customer service! How's that for a classic run around? That goodness I didn't do a plan because I now can just toss this phone in the trash and chalk it up to a $60 lesson. Lesson learned: AT&T Sucks! And now I know why they lag behind Verizon.

lisawilson1987 said...

The dumbest people in the world are employed by AT&T to answer phone calls about the shitty AT&Tservice. The employees' job is to drag out the call, making sure not to say anything that could help, until the customer gives up, totally frustrated.
The few employees that are NOT AS DUMB work in the billing department so there is less chance of AT&Ts' money being as fucked up as their service.

Mike said...

Just tried to move to U-verse and consequently was left without internet by AT&T for a month! The only reason I have internet so soon is because I gave up on AT&T and switched provider.

Comcast had me online in less than 24 hours...

http://pricklytech.wordpress.com/2010/04/05/att-u-verse-customers-beware/

Jon Scott Stevens said...
This comment has been removed by the author.
Ryan said...

You can email Nelda Washington. She is in some made up position, but after dealing with her crap lies for a few months, my contract was canceled. Her email address is NW5255@ATT.com I am sure she will be glad to help.

You can call her at (336) 286-5425 or (336) 543-4072.

Nicole_Tee said...

I think the title of your blog is hilarious! I work in the tech support department for DISH Network and hear horror stories all the time about other providers. I personally have DISH and haven't had any problems, not even before I started working for them. Plus they provide cool gadgets like the Sling Adapter which allows me to stream all my TV programming to any mobile device, it's pretty sweet!

Jon Scott Stevens said...

Dear Nicole_Tee, DISH is even more of a pile of shit than AT&T. I had them for a few months and had to cancel the service because the box (and the service) was so bad. I had to waste *hours* of my time calling them to get them to cancel the contract. I would never recommend DISH to anyone. Your comment sounds amazingly like spam, which makes me realize that DISH is even more shitty of a company than I could have imagined. Have a nice day.